Target employees hate when customers act like “Karen.” Starbucks doesn’t consider Target Starbucks to be Starbucks.” 4. “If they transferred to Starbucks, they would have to be re-trained, or trained. Those storefronts are actually managed by Target, not the coffee chain. “A Starbucks in a Target is not actually a Starbucks,” she says. Target Starbucks isn’t really a Starbucks.Ī welcome perk of Target locations is their food court, which can host a variety of pizza or other fast food items and typically includes a Starbucks location. But according to Katherine, that Starbucks isn’t a Starbucks by the strictest of definitions. Fortunately, there’s a hierarchy for more serious spills: “For blood, we’re supposed to get the store leader.” 3. Katherine says she’s had to dispose of errant poop as well as used underwear. You’re able to clean chemical spills, feces, stuff like that.” “You have to be certified in biohazard clean-up. “Technically, it’s the cart attendant’s responsibility, but we don’t have one all the time,” Katherine, a Target team member in Missouri, tells Mental Floss. But if the cart attendant isn’t available, that means other team members have to be trained in eliminating messes. At Target, cart attendants are typically responsible for retrieving shopping carts as well as any general maintenance, including messes that didn’t make their way into a toilet or sink. If you work with the public, encountering bodily fluids is part of the job. Target employees are trained in biohazard clean-up. (Low scores might prompt a managerial scolding.) 2. Miss it a third time and the store and its employees will take a hit on their guest service scores, which are also influenced by customer satisfaction surveys, speed of checkout, and other metrics. If they don’t make it in 15 seconds, the employee will get a second notice from the system. We have 15 seconds to get to that phone and clear the request.” “When they page a team member, it will announce on our walkies that a guest needs service in whatever area the phone was in. “When a guest picks up one of those red phones by the price scanners, they are given a chance to be directed to the store operator or page a team member,” Michael, a Target team member in the Los Angeles area, tells Mental Floss. This is Target’s version of DEFCON 1, and team members are expected to react accordingly.
Go to a department inside a Target-toys, electronics, tools-and you’ll see a small call button or telephone you can use for assistance with inventory, pricing, or even to report a spill. Target employees have 15 seconds to respond to a customer’s call for help. Here’s what they had to say about life under the bull's-eye. To get a better idea of what that entails, Mental Floss asked a number of current and former Target associates about their experiences walking those well-polished floors. Target employees, or “team members,” adhere to a company policy of going out of their way to make sure customers leave happy. locations tend to focus less on just rock-bottom prices and more on offering consumers a variety of home goods-including furnishings, apparel, and even grocery items-in an aesthetically pleasing environment. If retail stores could splice their DNA, then Target might be considered a hybrid of Walmart and IKEA.
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